Privacy Policy

Effective from 16 October 2022


This Privacy Policy aims to explain to you how OnSend collects, and uses your personal data in respect of commercial transactions and how OnSend safeguards the personal data. .We will keep your personal information as long as necessary for use in connection with the purpose of retrieving such information.


This Policy applies to any user of OnSend's service, including your family members or other users under your account. Please make any friends or other users aware of this policy before you provide their personal information. Please make sure that everyone understands this policy before using OnSend.

Personal Information

To use our services, you need to enter your personal information during the registration of the account as follows:

  • Full Name
  • Email Address
  • Phone Number

You can update your personal information at any time by opening the Account Profile section of your OnSend account.

Collection of Information

We automatically gather your information whenever you visit or use our services, including:

  • Log Information: We keep track of details about how you use our services, such as the kind of browser you use, access times, pages viewed, and your IP address while accessing our services.
  • Device Information: We gather the details on the hardware configuration, operating system, and version of the device you use to access our services.
  • Information Collected by Cookies and Other Tracking Technologies: We may send cookies to your browser as one of the many methods we employ to gather information. We may also use log to gather data for the purpose of debugging if any case.

Use of Information

We utilize data we have on you for a variety of things, like:

  • Maintain and enhance our services.
  • Fulfil your service requests, complete your transactions, and provide you relevant information.
  • Provide you with technical aids, updates and alerts on security messages and support.
  • React with your queries, suggestion, and give customer service.
  • Observe and analyze patterns in usage and activity related to our services.

Sharing of Information

To conduct our services effecticely, OnSend may as well share some of your information to:

  • Other parties authorised by you.
  • Other entities within our organisation.
  • Our merchants and strategic partners.

Third Parties

OnSend may contain links to other sites, including without limitation, the sites of our distributors, social platforms (such as Facebook and Instagram), and vendors (such as toyyibPay, and etc), whose information practices may be different than ours.

You should consult the other sites' privacy notices as we have no control over information that is submitted to, or collected by, these third parties. As you use the Service, third parties may place cookies and collect personal information concerning your online activities over time and across different websites.

Protection of Personal Data

We prioritize the security of your personal information. To protect the security and confidentiality of personal information, OnSend employs all necessary physical, technical, and organisational safeguards. The personal data will be secured by:

  • Personal Data access restrictions and unauthorized access prevention.
  • When your personal data is no longer required, it is securely destroyed and / or deleted.
  • Appropriate safeguards of Personal Data from our authorised agents or service provided (if disclosed).

Refund and Cancellation

You can cancel your subscription at any time. Please note that your confirmation cancellation within 24 working hours. Refunds will not be provided for any subscription that had been cancelled. We do not provide credit, refunds or prorated billing for subscriptions that are cancelled within active period of any subscription of package.

Changes to Privacy Policy

We may revise and update this privacy policy from time to time if necessary. Any changes will be notified and shall be effective upon publication on our website. By the continue using of our services after any changes to this Privacy Policy, you are agreed to be bound by the revised Privacy Policy. Any question regarding this Privacy Policy may be channeled to support


87-3, Third Floor, Block D, Platinum Walk, 53300 Setapak, Kuala Lumpur

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