Effective from 16 October 2022
This OnSend Terms of Service (the “Agreement”) contains the terms and conditions that govern your access to and use of the service offerings (as defined below) and is an agreement between OnSend and you or the entity you represent. This agreement takes effect when You click an “I Accept” button or check box presented with these terms, or when you use any of the services. You represent to us that you are lawfully able to enter into contracts. If you are entering into this Agreement for an entity, such as the company you work for, you represent to us that you have legal authority to bind that entity. You acknowledge that you have read the Agreement, and you agree to its terms and conditions and all policies posted on the OnSend Website.
“Business Days” refers to any day from Monday to Friday excluding a Public Holiday based on Malaysia calendar.
“Business Hours” refers to a period of time commencing from 10.00 a.m. to 5.30 p.m. on any Monday to Friday excluding a Public Holiday based on Malaysia calendar.
“OnSend”, “we”, “us”, or “our” refers to OnSend system, a WhatsApp API Provider.
“OnSend Website” refers to the Site located at the URL https://www.onsend.io, or any other successor sites owned or maintained by OnSend.
“Services” refers to the web services made available by OnSend or its affiliates.
“Service Fees” refers to the fee payable by User to OnSend under this Agreement.
“Subscription” refers to the package used by User in order to access to OnSend services.
“User” or “you” refers to any individual or organization using OnSend Services.
Your Account. To access the services, you must create an OnSend Account associated with a valid e-mail address. You are also known as Primary Contact of your account. Unless explicitly permitted by the Terms of Service, you may only create one account per email address. You are responsible for all activities that occur under your account, regardless of whether the activities are undertaken by you, your employees or a third party (including your contractors or agents) and, except to extent caused by our breach of Agreement.
Unauthorized Access. OnSend and its affiliates are not responsible for unauthorized access to your account. You shall contact us immediately if you believe an unauthorized third party may be using your account or if your account information is lost or stolen.
The Service Fee shall be in Malaysian Ringgit (MYR).
Service Fee is based on subscription package chosen by USER:
OnSend holds the right to revise the Service Fee. Prior notice will be provided to the User via email for any changes. To avoid any confusion, the publication of the changes on the Website shall be effective to the user immediately or within the mentioned period.
In order to use OnSend services, User have to subscribe to any package provided.
Once the package is subscribed, User can use the capped services (based on subscription) from the start date until the end date of subscription.
User have the options to whether subscribe to a package within 1, 3, 6, or 12 months.
Once the package expired, User is unable to use OnSend services until subscription continued.
For “LIFETIME” package, it is supported as long as OnSend is online and maintained.
If user currently has active subscription and wishes to subscribe to “LIFETIME” package, no refund will be issued. The current subscription shall continue and “LIFETIME” subscription shall start on the date of the current subscription supposed to end.
Upon successful registration, User will be given a free trial subscription when the first “device” is added.
You are hereby agree that OnSend will not be liable for any business expenses, machine downtime, or damages incurred as a result of any deficiency, defect, or error in the Service or its malfunction.
We will also not be liable to the User for any consequential or incidental damages, such as loss of profits, turnover, data.
The Parties agree that in the event of a dispute between the User and any of the Customers, we will not be held liable in any way unless the User can reasonably prove that the dispute happened because of our negligence, fraudulent act, default or breach, while providing the Service under this Agreement.
If any losses or liabilities comes directly from the User or their authorized third parties' fault, OnSend, its entities and employees shall not be held liable.
You are noted that OnSend is not responsible for any suspension by WhatsApp to your WhatsApp account or number due to suspicious or spamming activities. It is highly recommended to not use your personal primary number or WhatsApp account when you connect as device in OnSend.
Here we listed some tips to not get banned:
Generally. OnSend may suspend your account or any End User’s right to access or use any portion or all of the services immediately upon notice to you if we determine:
Upon request of account termination, OnSend will terminate/delete your database/account on the day you specify the account is cancelled.
The immediate effects of service termination are as follow:
You agree that we can confirm your personal data with other entities or institutions so that we can verify your identity.